Terms of Service

I · The agreement

Who this is with, and when it binds.

The company: Folio is operated by VectraSEO LLC, a Pennsylvania limited liability company in the United States (“Folio,” “we,” “us”). “You” is the person or organization using the service. For legal or privacy notices, write legal@folioinbox.com.
Acceptance: You agree to these terms when you create an account or use Folio. If you use it for an organization, you confirm you're authorized to bind that organization. If you don't agree, don't use the service.
Eligibility: You must be at least sixteen and legally able to enter a contract. Folio isn't designed for, marketed to, or sold to anyone younger.
Your account: Sign-in is passwordless — a single-use link to an address you control, and optionally a passkey on your device. You're responsible for the security of the addresses and devices that can sign in, and for activity under your account. Tell us promptly if you suspect unauthorized access.

II · The subscription

What it costs, and how it renews.

Folio has a free preview (one domain, a capped number of sends, no card). When you're ready to lift those caps you start a paid plan — Solo, Studio, or Holding Co. — billed monthly or annually through Stripe. Current prices are shown on the pricing page before you subscribe.

Paid plans begin with a fourteen-day free trial; your card isn't charged until the trial ends. Cancel before it ends and you're charged nothing.

“Your plan auto-renews — monthly or annually — at the price shown, until you cancel. We tell you this before you subscribe, and you consent to it at checkout.”

Auto-renewal & consent. Subscriptions renew automatically for successive periods of the same length at the then-current price, and your payment method is charged at each renewal, until you cancel. The renewal terms are disclosed clearly before purchase and you give affirmative consent to them at the Stripe checkout; we keep a record of that consent.

Cancelling. You can cancel at any time, online and without obstruction, from the Stripe billing portal linked inside the app at /app/billing — the same self-service channel you used to subscribe. Cancellation stops the next renewal and takes effect at the end of the period you've already paid for; you keep access until then.

Refunds. Charges are not refunded for the unused part of a period, except where a refund is required by law. An annual plan cancelled mid-term keeps service through the paid year.

Price changes & reminders. If we change the price or material terms of your plan, we'll give you advance notice with how to cancel before the change takes effect, and — for annual plans — a yearly renewal reminder. Taxes may be added where required.

III · Acceptable use

Folio sends mail in your name. Don't abuse that.

Because Folio operates a sending and receiving mail system, misuse harms every other customer's deliverability. You agree not to use Folio to:

send unsolicited bulk or commercial email (spam), or anything violating the CAN-SPAM Act or equivalent anti-spam law;
send unlawful, fraudulent, deceptive, infringing, harassing, or malicious content, including malware or phishing;
forge headers, misrepresent sender identity, or send on behalf of a domain you don't control;
evade sending limits or anti-abuse controls, or relay mail for third parties you aren't authorized to represent;
probe, overload, or interfere with the service or its infrastructure.

We may suspend or limit an account that threatens deliverability, security, or legal compliance — immediately where the risk is serious — and will tell you why where we reasonably can.

IV · Your content

Your mail stays yours.

You own the email, attachments, and other content you send and receive through Folio. You grant us only the limited licence needed to operate the service for you — to receive, store, transmit, index, display, sign (DKIM), spam-filter, and back up your mail, and to export it at your request. We don't sell it, mine it for advertising, or use its contents to infer characteristics about you. How we handle it is described in the Privacy policy.

You're responsible for the domains you connect and the DNS records you publish (MX, SPF, DKIM, DMARC), for having the right to use them, and for your content being lawful. You're responsible for keeping your own copies; while we provide export and reasonable backups, you shouldn't rely on Folio as your sole archive.

V · The legal terms

Warranties, liability, and the law that governs.

Third parties: Folio runs on Amazon Web Services (storage, sending), DigitalOcean (the inbound mail server), and Stripe (billing). Your use of those services through Folio is also subject to their terms; we're not responsible for their acts or outages beyond our reasonable control.
No warranty: Folio is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Email delivery depends on networks and receivers outside our control; we don't warrant that every message will be delivered or that the service will be uninterrupted or error-free.
Liability cap: To the fullest extent permitted by law, we aren't liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the service is limited to the greater of the amounts you paid us in the twelve months before the claim or USD 100. Some jurisdictions don't allow these limits, so parts may not apply to you.
Your indemnity: You'll defend and indemnify us against third-party claims arising from your content, your use of the service, or your breach of these terms or applicable law — to the extent permitted by law and not caused by us.
Termination: You may stop using Folio and close your account at any time (see the deletion request). We may suspend or end the service for breach, legal risk, or non-payment. On termination, the licence ends; data handling follows the Privacy policy.
Changes: We may update these terms; when we change them materially we'll revise the date above and notify account holders by email. Continuing to use Folio after a change means you accept the updated terms.
Governing law: These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Pennsylvania, and each party consents to that jurisdiction.
Your statutory rights: Nothing here removes consumer-protection or data-protection rights you have under the law where you live — including the EU, the UK, and California. Where a mandatory local rule conflicts with these terms, that rule prevails to the extent of the conflict.
Miscellaneous: If a provision is unenforceable, the rest stays in force. Our not enforcing a term isn't a waiver of it. You may not assign these terms without our consent; we may assign them to a successor. These terms and the Privacy policy are the entire agreement between us about the service.

Write to the editor

Questions about these terms?

For legal or billing questions, write legal@folioinbox.com. For what we do with your data, read the Privacy policy; to close an account, use the deletion request form.